Privacy Policy is committed to adopting the highest standards to safeguard our customers' personal information., like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.'s collection, use and disclosure of personal information is set out below:

What Personal Information does we collect and why? collects personal information about you in order to provide personalised wireless services. The personal information you provide to will enhance the products and services that we offer you. The type of personal information we collect may include your name, address, telephone numbers, information on how you use our products and services, and personal preferences. This information permits us to issue accurate bills and also helps us develop products and plans to suit your needs.

How may use your Personal Information

The personal information you provide may be used for a number of purposes connected with our business operations, which include: processing your orders or applications; carrying out credit checking and scoring (unless we have agreed otherwise); providing you with products and/or services requested; billing you or administering your account; dealing with requests, enquiries or complaints and other customer care related activities; carrying out market and product analysis and marketing our products and services generally; contacting you about our products and services; registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes; and carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our telecommunications services or conducting analysis in order to provide better service to you. To opt-out of receiving certain marketing materials, please contact privacy department. Please note that will still need to send you essential information about your account or changes to your service. We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.

Sharing your Personal Information may disclose or receive personal information or documents about you to/from: credit providers or credit reporting agencies for the purposes permitted under the Privacy Act; law enforcement agencies to assist in the prevention of criminal activities; our service and content providers, dealers and agents for purposes that are related to providing you with a service which would be reasonably expected. Unless you consent, we will not disclose your personal information to third parties, other than those who have contracted with to keep the information confidential, or who are subject to obligations to protect your personal information.

Security of your Personal Information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. How to access your Personal InformationUpon your request, will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information. Upon your request, will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.

How to contact us

If you have any queries or concerns, please contact privacy department by email

Your Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights, which you may exercise by contacting us via support ticket:
  1. Right to Access
  2. - You have the right to acess your personal data and to request a data export from us.
  3. Right to Rectification
  4. - You have the right to have any incorrect or incomplete personal data corrected.
  5. Right to Restrict
  6. - You have the right to request the restriction of processing your personal data where there is no legitimate reason for us to do so.
  7. Right to Object
  8. - You have the right to object to the processing of your personal data where we have no legitimate reason to do so.
  9. Right to Erasure
  10. - You have the right to request the erasure of any personal data we have collected. However, this right does not override our financial and legal requirements to keep certain data (see above).
  11. Right to Withdraw Consent
  12. - You have the right to withdraw consent (unsubscribe) from any marketing communications we may send you.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.

GDPR Data Processing Agreement

Customers who require a Data Processing Agreement (DPA) in order to comply with GDPR may view and download our DPA here. You do not need to sign the DPA. By agreeing to our Terms of Service and using our products and services, you are automatically accepting our DPA. If you choose to sign it, you may send a copy to legal[at]smartseohosting[.]com